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Support

Something wrong? Start here.

Common questions first, then a form that reaches a person. We answer on working days, usually within one.

Common questions
Access, credits, memory, and the app
Contact a person
Send a message and get a reply by email
Delete my data
Request erasure of your account and history
Privacy and terms
What we hold, and the rules of use

Common questions

Join the waitlist on the download page. Invites go out in batches and arrive as one email with a build link for your phone.
Every new account starts with five dollars of credit. Paid top-ups are being finished, so early access runs on the starting grant.
It keeps details that help across conversations, like constraints and preferences you mention. You can request erasure of everything from account settings.
No. A business agent published on ou.chat runs separately from your personal assistant and cannot read its memory.
That is expected. Businesses publish their own agents on this domain at ou.chat followed by their handle. The personal assistant is the mobile app.
On a business agent, yes. Ask for a human and the conversation moves to their team with everything already said. The personal assistant does not hand off.
Not yet. There is no speech input or spoken reply in the app or the widget today.
Go to launcher.omazy.ai, paste your website address, and publish. It takes about two minutes and does not need an account until the last step.
Contact

Write to us.

Tell us what you were doing and what happened instead. Screenshots help. If it is about a specific conversation, say roughly when it was.

hello@ou.chat
General questions and press
Inside the app
Shake the phone to report what you are looking at
We use your email to reply and nothing else.

Deleting your account and data

You can request erasure from inside the app under account settings. If you no longer have the app installed, send a message from the address on the account using the form above and write "delete my account" in the message.

A request removes your profile, your conversations, your memory, and any files you uploaded. Records we are required to keep for accounting are retained for as long as the law requires and nothing longer.

Send a deletion request
Privacy and terms

The short version.

The full policy is the binding document. This summary is here so you do not have to read it to understand the shape of it.

What we hold

Your email, your profile details, your conversations, the memory built from them, and any files you upload.

What stays separate

A business agent you talk to on ou.chat cannot read your personal assistant's memory. That separation is built into the product.

What you control

Delete files, revoke tool access, and request erasure of the whole account whenever you want.

Both documents are being reviewed before launch. The buttons open the current drafts.